Privacy Policy
Last updated November 6, 2026
FirstSeat AI is reservation and host-stand software that restaurants use to take bookings, run their waitlist and seat guests. It is provided by [Legal company name — e.g. Infinite Corp](“we”). This policy explains what information the service handles, why, and the choices you have.
Two kinds of people
- Restaurant staff who sign in to FirstSeat AI, including in our iOS and Android apps.
- Guests who book, join a waitlist, call, or hold a loyalty card with a restaurant that uses FirstSeat AI. The restaurant decides what it collects about its guests and why. We store and process that information on the restaurant's behalf and only to provide the service to them.
Information about restaurant staff
- Name, email address, role, and which restaurant locations you work at.
- Your password, stored only in a scrambled (hashed) form that we cannot read.
- A sign-in session kept in a secure cookie so you stay signed in.
- What you do in the service, such as seating a party, so it appears on the restaurant's screens.
Information about guests
- Name, phone number and email address.
- Booking and waitlist details: date, time, party size, table, special requests, notes and tags the restaurant adds.
- Visit history, and loyalty details if the guest joins a loyalty program, such as a birthday.
- Text messages between the guest and the restaurant.
- For calls to restaurants using our phone integration: the caller's number and the call's status.
- Deposit status, for restaurants that take deposits. Card details are handled by the payment processor, not us.
How the information is used
- To run the service: show bookings, seat guests, estimate wait times and send the texts and emails the restaurant has turned on.
- To keep the service secure and working, and to give support when asked.
- We do not sell personal information, and we do not use it for advertising.
Who it is shared with
Only the service providers that make FirstSeat AI work, and only for that purpose:
- [Hosting provider — confirm, e.g. DigitalOcean]: Runs the FirstSeat AI servers and database.
- Cloudflare: Delivers the website and app securely and protects it from attacks.
- Twilio: Sends and receives text messages (booking confirmations, reminders, table-ready alerts, guest replies).
- Brevo: Sends email.
- Stripe and Square: Process deposits, for restaurants that take them. Card details go straight to them and are never stored by FirstSeat AI.
- Apple and Google: Deliver loyalty cards to Apple Wallet and Google Wallet, and notifications to the staff app.
- Expo: Passes staff-app notifications (new bookings, guest messages, cancellations) on to Apple and Google.
- VoIP Matrix: Runs the restaurant phone system and AI phone assistant: caller number, call status, and bookings made by phone.
- Anthropic: Checks the wording of loyalty messages a restaurant writes before they are sent. No guest information is included.
We may also disclose information when the law requires it.
The mobile apps
The FirstSeat AIiOS and Android apps are for restaurant staff. They show the same service as the website, keep the screen awake at the host stand, and can send work notifications such as new bookings if you allow them. The apps do not track you across other companies' apps or websites.
How long it is kept
Information is kept while the restaurant uses FirstSeat AI. When a restaurant leaves, or asks us to, we delete its data. A staff member can delete their own sign-in at any time (see below).
Your choices
- Staff: delete your account in the app or on the website under My Account → Delete Account. You can also ask us to delete it.
- Guests: to see, correct or delete your information, contact the restaurant you booked with. You can also contact us and we will pass the request on. Reply STOP to any text to stop texts from that restaurant.
Security
Information travels over encrypted connections, passwords are hashed, and each restaurant can only see its own data. No system is perfectly secure, so please tell us right away if you think your account has been misused.
Children
FirstSeat AI is a tool for restaurant businesses and is not meant for children.
Changes
If we change this policy we will update the date above, and tell restaurants about important changes.
Contact
[Legal company name — e.g. Infinite Corp], [Business mailing address]. Privacy questions: [privacy contact email address].