Support

Help for restaurant staff using FirstSeat AI on the website or the iOS and Android apps.

Contact us

Email [support email address]. Tell us your restaurant's name and what you were doing when the problem happened, and include a screenshot if you can.

Forgot your password

Email us from the address you sign in with and we'll reset it. Once you're signed in, you can change it any time under My Account.

Setting up the host stand

• Install the FirstSeat AI app from the App Store or Google Play, open it, and sign in with your staff account.
• The app opens straight to the host stand and keeps the screen awake during service.
• On an iPad, Guided Access (Settings → Accessibility) keeps the iPad locked to the app.

Deleting your account

• In the app or on the website, open My Account and choose Delete Account. Type DELETE and your password to confirm. This permanently removes your sign-in.
• Or email [support email address] from your account's email address and we'll delete it for you.
• Your restaurant's bookings, guests and floor plan belong to the restaurant and are not deleted with your sign-in. See the Privacy Policy.

Guests

If you booked a table and need to change it, please contact the restaurant directly. Reply STOP to any text to stop texts from that restaurant.